Refund & Cancellation Policy

Last updated: September 2026

1. Overview

At CODELOSET, transparency is at the core of how we operate. Whether you are partnering with our software studio for custom engineering or enrolling in our developer training batches, our refund guidelines are clear, fair, and binding.

2. Training & Academy Courses

Free Orientation Class: The introductory orientation session for any course batch is 100% free of charge. No payment details are collected and attendance incurs zero financial obligation.

Monthly Advance Tuition (PKR 3,000 / Month): Tuition is paid in monthly installments. If you attend the first paid session of a monthly cycle and determine the curriculum does not match your learning objectives, you may request a 100% refund of that month's tuition within 7 calendar days of payment, provided you have not attended more than one live class session.

Non-Refundable Circumstances: After attending two (2) or more live sessions in a given month, or after receiving access to proprietary project source code repositories, that month's fee becomes non-refundable. Subsequent upcoming months remain non-billable if you choose to pause or discontinue your enrollment.

3. Software Engineering & Studio Engagements

Milestone-Based Billing: Client software development, AI automation, and web application contracts operate on approved milestones or sprint deliverables defined in a formal Statement of Work (SOW).

Pre-Sprint Cancellation: If a client terminates an engagement prior to the commencement of an agreed development sprint, any uncommenced milestone deposit for that upcoming sprint will be refunded in full.

Commenced Sprints: Once architecture, development, or design work has commenced for an active sprint, fees are non-refundable for the hours and deliverables already completed. Clients retain ownership of all source code, design assets, and documentation completed up to the cancellation date.

4. How to Request a Refund

To initiate a refund request, send an email to contact@codeloset.com or reach out via WhatsApp at +92 349 7250893 with your Roll No (for students) or Project Agreement ID (for clients) and transaction receipt. Approved refunds are processed to the original payment method within 3 to 5 business days.